Order Process
Lifederma™ Return Policy
How can I ensure safe delivery for my return?
Are shipping costs refunded back to my account?
How long will it take to process returns?
Damaged Items
Are the products guaranteed?


Lifederma™ Return Policy back to top
Your complete satisfaction is our #1 priority. If for any reason you are not satisfied with your order, you may return the unused portion for a 100% MONEY-BACK GUARANTEE within 30 days of your order. If you wish to return or exchange an item purchased through Lifederma™ Online, please note the following below.

1. We cannot process or refund packages marked "Return to Sender."

2. Refunds will always be issued to the same credit card to which they were charged.

3. No return will be processed without an original receipt.

4.
Please do not return free trials.  These are your gifts to keep.

Please send your return to:

Lifederma
Attn: Returns Department
29883 Santa Margarita Pkwy Ste. 500
Rancho Santa Margarita, CA 92688

We recommend that you obtain a tracking number for proof of delivery for your return.  The estimated refund time is 10 to 15 business days from the receipt date. 


How can I ensure safe delivery for my return? back to top
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel post.

Are shipping costs refunded back to my account? back to top
We apologize but shipping fees are non refundable.

How long will it take to process returns? back to top
Your return will be processed promptly upon its arrival and should take approximately 4 weeks to be credited back into your account.

Damaged Items back to top
When you receive your order, please thoroughly inspect the box for any damages that may have occurred during shipment. If for some reason your product is damaged, immediately contact our Customer Service Department at 1.877.271.5353 to request for a RMA number. We will gladly issue you a replacement of product at no extra charge.

Are the products guaranteed? back to top
We are so confident that you will be satisfied with the benefits of Lifederma™. If for some reason you do not see substantial results, you may return your product back for a 100% MONEY-BACK GUARANTEE policy within 30 days of your order.



 

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